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I suggested that I could also report if the fault was in that software too and, if it wasn't, and it ran OK, then perhaps I could try upgrading to Pro from there.
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I have suggested they send me the basic 2012 version (not Pro) so that at least I can catch up with some of my editing and get used to the software - its been more than three weks now! Roxio have finally contacted me again but just to say hat they are working on it. However, the system requirements on the box go back to XP 32 bit! Yes you are right - the notebook is not a suitable vehicle to run this software - it's a pity that my work laptop is Vista because failing to get it to run on that points toward Vista. I have since obtained a full refund from roxio and had to go to my dell downloads to reinstall starter (which does install), but I am curious as to what the solution to this is, and if there isn't one, why would dell/roxio offer a product that even roxio tech support couldn't help install?! Has anyone else had this issue? found a solution?
HOW TO SET UP PRINTER FOR ROXIO CREATOR 12 INSTALL
Each time it would near completion of install the software would do a rollback and uninstall everything it had just installed. I turned off the antivirus, turned off the firewall, turned off windows defender, installed with roxio starter still installed (this is supposed to be an upgrade install) installed with roxio starter uninstalled, even tried safemode installation. I bit and had roxio send me the physical disk so I could install at my leisure. The computer came with roxio starter (also 2012) from dell, there is a link on the mainscreen when you open starter that offers dell owners creator 2012 upgrade (at $50 off the price) to obtain all the premium features greyed out in starter. I have an Inspiron 620 with windows 7 home premium, and cannot get roxio creator 2012 to install.